Refund policy

Refund policy 

30-Days Satisfaction Guarantee
We want you and your pet to love your purchase. If you are not satisfied, you can request a return within 30 days of receiving your order.

Eligibility
- The item must be unused or lightly tested, in its original packaging, with all attachments included.
- Proof of purchase (order number) is required.

How to start a return
Email support@softsteppets.com with your order number and the reason for your return. We will reply with return instructions. Items sent back without first contacting us will not be accepted.

Damaged or defective items
If your item arrives damaged or defective, contact us within 14 days of delivery with a photo or short video. We will send a free replacement or a full refund, with no need to return the item.

Refunds
Once your return is received and inspected, we will notify you by email. Approved refunds are issued to your original payment method within 5–10 business days. Return shipping costs are the customer's responsibility unless the item was damaged or defective.

Exchanges
To exchange for a different color, contact us and we will help you.

Contact
support@softsteppets.com